Frequently Asked Questions About Best Buy Elk Grove
How do I check product availability at the Elk Grove Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Elk Grove Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Elk Grove stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Elk Grove Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3737 reviews)
Oxg
June 11, 2026
1 out of 5
The prices here are exceptionally high and definitely not the 'best deals' they claim to offer. Shockingly, their prices for open-box/used devices are actually higher than buying the exact same items brand-new from other major retailers. The name of this store absolutely does not reflect reality.
Jejejej
June 10, 2026
1 out of 5
There was a girl with a hijab and was being sooo disrespectful and disgusting attitude to treat a customer. If I could give a 0 star I would so unprofessional cut her hours shorter don’t wanna see her next time no uniform either.
Response from Best Buy
June 10, 2026
Hi!
We fully understand the need for friendly and respectful support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #171206 in your message. You can find us here:
Facebook (https://bby.me/P6fiRR)
Twitter/X (https://bby.me/tX2Wfr)
Instagram (https://bby.me/3bp9OQ).
Norma R
June 08, 2026
3 out of 5
Es cuestion de suerte.aveces No hay quien atienda , es un caos y aveces estas de buena suerte y te atienden muy bien!!asi q nunca se sabe!!
Estella D
June 08, 2026
5 out of 5
Both employees I spoke with were very helpful and I walked out very satisfied with both products purchased. Thank you Best Buy!!!